Oops! Asus Gets a Reality Check: Motherboard Warranty Now Embraces 'Beta BIOS Bonanza!’
May 17, 2023With consumer dissatisfaction mounting, however, ASUS feels it has no other alternative but to offer some clarification and comfort about its motherboard warranty. And verifying that even if users dare to explore the medium of beta BIOS or memory-overclocking playgrounds during their explorations in this area, under warranty they can still keep a little sense.
The jumping-off point for this clarification was the scathing video by respected YouTube channel Gamers Next. This exposition is about a significant loophole in the warranty policy for AMD-designed motherboards produced by ASUS. More precisely, attached to the beta version of BIOS was a warning that installing this software might leave room for rendering warranties void on motherboards.
Then, last month rumours spread that people dissatisfied by some unfortunate experiences with AMD's Ryzen 700X3D chips had their motherboards fried out. AMD considered the instability to be caused by unsafe levels of SoC voltage on their processors, but ASUS thought it was due to a faulty memory overclocking feature that crashed systems.
On the one hand, to prevent any more mishaps like this from happening again, ASUS and other motherboard manufacturers rushed out a BIOS update that restricted the SoC voltage to 1.3 volts or lower instead of leaving it open-ended. But to the disappointment of many, Gamers Nexus investigations showed that its implementation didn't have a firm hold on volatile voltage. Furthermore, buried within the fine print of the beta BIOS, a disconcerting disclaimer read: 'Asus offers no express warranty nor any limited warranty regarding the suitability, compatibility or usability of UEFI firmware or its content.
Worse, there have been stories of a couple dozen consumers who were affected by the Ryzen 7000X3D woes, complaining that they had their motherboard warranties voided because ASUS said that it couldn't fix them as long as beta BIOS or memory overclocking with Twitter existed at all.
Finally on Monday, however, things took a more promising turn when ASUS itself 'stood up' to explain its position and soothe customers. The company responded with an official statement clearly stating that neither beta nor finalised BIOS updates will affect the original manufacturer warranty status for any ASUS AM5 motherboards. Thus they assured the reservations of their long-time customers in no uncertain terms.
Moreover, Asus has expanded warranty coverage to also apply to AMD EXPO, Intel XMP and DOCP (Dynamic Over Current Protection) memory combinations as well as new BIOS versions locking in Ryzen 7000 processor core voltages.
Asus reaffirms its confidence in the AMD (AM5) platform and believes that it will deliver excellent performance. The company is looking forward to taking customers 'questions through customer service channels. Moreover, there already exists a non-beta update for the BIOS to eliminate this warning about voiding one's warranty.